Even if they refunded that, I would be disappointed that it does not work. hopefully Support can show me the error of my ways? I hope so, because I really wanted this software to work. It would be nice if, when followed to the letter, it at least worked. At the very least, the installation procedure is multi-faceted in a way that is confusing to users. ![]() There seems to be a URL scheme that can be used to launch Jump Desktop with. No complaints about the response time, but there is nothing I know of unusual about my Windows box, and I am wondering why the software doesn't work. Would it be possible to add support for Jump Desktop remote connections. I have sent them the Diagnostic Logs and am waiting to hear back from them. I have filed an issue about this, but they just responded with installation instructions, which, for the most part or entirely, was stuff I had already done. When I click Add User button in Jump Connect, which is successfully installed, it pops up a dialog window that proceeds to spin and spin and spin forever (infinite loops). I cannot Add Users from Jump Connect on a fully-up-to-date Windows 10 box. Please contact support if the above doesn't solve your problem and try to provide as much information as you can (OS version, device, error codes). In this case, you should probably create a Jump Desktop account by clicking on Sign in using Email and create a new Jump Desktop Account. If they do block Google servers then you won't be able to sign in with your Google account. if you clicked the Sign in using Google button), then please makes sure the WiFi network you're currently on does not block connections to Google's servers. If you're trying to login using Google (i.e. If you're having trouble logging in after your press the "Sign in Using Google" button: Make sure you do not see any security related errors while visiting the webpage: Open up Internet Explorer or Edge web browser and visit the following web pages.If it isn't, change it to today's date - a common problem is happen when the PC's clock is inaccurate which leads to security related errors. First make sure your PC's clock is set correctly to today's date.Please inspect the certificates associated with the above websites closely and add if you trust them, add it to the exception list if needed. ![]() If you see any security related errors for the above pages then you need to resolve these errors before you'll be able to login. Open up Safari and visit the following web pages.If it isn't, change it to today's date - a common problem is happen when the Mac's clock is inaccurate which leads to security related errors. Follow these steps if you're having trouble logging into Jump Desktop:įirst make sure your Mac's clock is set correctly to today's date.
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